Committed Operator and Dispatch Teams
Private Hire
Exclusive Rental Services Committed Operator and Dispatch Teams
Outsourcing your private hire operation to us is a seamless endeavor, facilitated by our comprehensive solutions. Our commitment extends to recruiting and training operators adept at handling calls and managing your customers’ journeys from their dedicated cabin. Flexible scheduling, whether provided by you or completed by our team, ensures smooth operations under fixed or rotational shift patterns.
Operating round-the-clock, our service excels even during the twilight hours. With years of experience across diverse dispatch systems such as Icabbi, Autocab, Cordic, and Cab9, we bring a wealth of expertise to the table.
Furthermore, we offer an additional layer of support with our specialized “customer complaints representative.” Trained not only in dispatch but also in customer service, they swiftly address any concerns raised through your system, ensuring unparalleled satisfaction for your clientele.
Strengthen Your Team by Selecting the Ideal Leader
Your team’s performance is commendable, yet the absence of a leader to streamline operations in your UK division remains. Enter our Orioneer Team Leader program, meticulously crafted for this exact purpose.
Your appointed Team Leader, unless specified otherwise, will fulfill the following responsibilities:
- Attend to and resolve concerns or queries from cabin staff promptly.
- Address any instances of staff lateness or absences effectively.
- Monitor staff bookings, missed calls, and overall call statistics.
- Execute client announcements as necessary.
- Provide regular reports to UK management as required.
- Supervise training for new and existing members.
Foster a productive and supportive environment within your company’s cabin.
We typically recommend selecting Team Leaders once your cabin reaches full capacity (over 4 colleagues). They will serve as your invaluable asset while you entrust outsourcing to us. For smaller teams, our management team can adeptly handle operations without this additional feature.